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The Operations Division consists of five units, supporting various types of products and services pertaining to retail banking, corporate and international banking, treasury and investment, and transactional banking divisions.

The products and services offered vary from conventional banking products such as processing of corporate client payroll, processing of trade finance, consumer loans, money market, foreign exchange (spot and forward) to sophisticated procedures such as loan syndication, derivatives, managed funds etc.  The five units are further sub-divided into various sections depending on the nature of processing.

Operations division has major influence on the competitive performance of the organization, having direct control over the quality of the products and services and the speed and reliability with which they are delivered to the customer.

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